1. Definitions
Associate / Vendor means an authorised seller, OEM partner, EPC contractor, or installer registered with Thunder EV. Platform means Thunder EV Charging Hub websites and admin systems.
2. Onboarding
- Associates must complete registration via Become an Associate.
- Required documents may include company registration, GSTIN, PAN, bank details, OEM authorisation (where applicable), and insurance for on-site work.
- Thunder EV admin approval is required before listings go live.
3. Listing standards
- Accurate product titles, specifications, HSN codes, images, and pricing.
- Only genuine, safety-certified chargers and equipment (BIS/ IEC / OEM compliance as applicable).
- No misleading claims regarding subsidies, DISCOM approval, or guaranteed ROI.
4. Order fulfilment
- Acknowledge platform orders within 24 business hours.
- Dispatch within agreed SLA or communicate delays proactively.
- Provide valid tax invoices compliant with GST rules.
- Assign qualified personnel for installation and commissioning.
6. OEM warranty responsibilities
Associates must pass through manufacturer warranties, honour RMA procedures, and provide warranty cards/serial registration where required. OEM is primary warrantor; Associate is responsible for first-line support and logistics unless Thunder EV is seller of record.
7. Customer dispute process
Associates must respond to Thunder EV-routed disputes within 3 business days. Provide evidence (POD, test reports, photos). Thunder EV may mediate; repeated failures lead to suspension.
8. Marketplace liability limitations
Associates indemnify Thunder EV against claims arising from defective listings, non-compliance, or misrepresentation. Thunder EV's platform liability to customers is defined in Terms & Conditions; Associates remain liable for their supplies and services.
9. Pricing & commissions
Commission and settlement cycles are defined in the associate agreement. Associates must honour confirmed platform prices.
10. Customer service & RMA
Joint responsibility with Thunder EV for post-sale support on supplied items. Escalations handled via admin workflow.
11. Prohibited conduct
- Counterfeit, refurbished-as-new, or uncertified equipment.
- Diversion of platform leads off-platform to avoid records or tax.
- Harassment of customers or misuse of customer data.
- Bribery or misrepresentation to DISCOM / government agencies.
12. Suspension & termination
Thunder EV may suspend or remove associates for policy breaches, quality failures, repeated SLA misses, or legal non-compliance. Outstanding customer orders must still be fulfilled or refunded.
13. Data & confidentiality
Customer data shared for fulfilment must be used only for that order and protected per our Privacy Policy.
14. Apply
New vendors: Submit associate application ยท Email thunderevcharginghub@gmail.com